Wall of Fame Interview
|One of the most coveted awards of Poornam the “Wall of Fame” has gone this month deservedly to Joseph Antony Arun for his innovation of creating the new online Work report system. A peek into his profile….[rockyou id=69904879&w=426&h=320]
He is a graduate in English Literature from St. Pauls College, Ernakulam and has completed Post-Graduation at Vidyaniketan. Soon after his graduation he joined Poornam in 2004 as Customer Relation Executive. Currently he manages the billing department of Poornam. He loves rock music of which Bryan Adams is his Favorite. He enjoys traveling in his two wheeler for trips preferably. In his free time he reads novels and writes quite a bit. Blogging (www.arunz.co.nr) is his favorite hobby now.
Following is an interview with Arun “The Innovator”
Tell us a bit about yourself and when you joined Poornam.
Can you give us some insight into your daily routine in Poornam or a typical day at work?
Shed some light on the Online Work report system that you developed for your team.
Now this system has rectified them. In case they forget, they can send the report from anyone’s login via online report system provided they give right email address. Drop down menus and radio buttons have reduced the time consumption.
What is the most challenging part of your work and how do you go about getting it done?
We do make enough follow ups with the clients via mail, phone or chat and have to force them to pay. The most offending part is clients frustration when they receives reminders and warning notices. We do not want to make them unhappy by sending those mails. But we needed to at times.
The core team is the biggest supporting hands to handle these situations.
What drives you to give your best each day?
Any future endeavors that you have in mind or any new area that you want to venture into?
You have grown tremendously since joining the company.How has Poornam helped you in your growth?
Again the support I get in Poornam is tremendous. Blessen was the first person who threw light on to my learning curve. When just thought of designing my own website, he was the person who taught me the lessons of html coding. There are many other who helped me. I should name them, Nasra my first hand help in Perl, Geo for his PHP lessons, Sarath K the patient teacher in MySql and Java, Miriam for her outstanding help in PHP and Mysql, Tobby and Sokri for their inspiring hands. And in the bold letters team CRE for the big support.
What do you think are the strong leadership qualities in top management(Poornam) that you have seen?
Finally how would you encourage all the others at Poornam to get to the top and be the best?